Turnkey Solutions for Healthcare Feedback
Swell helps multi-location healthcare orgs roll out and monitor feedback programs that improve employee engagement, patient satisfaction, and online reputation.
Automated review invites and reputation monitoring
Automated patient feedback surveys and NPS
Anonymous employee surveys and eNPS
Improve The Whole Practice Experience
Go from setup to results faster with Swell. Our automated text invites get industry-leading response rates, while our deep reporting lets you monitor and improve your entire organization. Start improving operations in weeks, not months.
Gain more visibility for your brand with review generation and management.
Improve the patient experience with detailed feedback from every step of the journey.
Boost retention and satisfaction with employee NPS and experience feedback.
Better Results Faster With Swell
Industry-Best Performance
We get the most reviews and feedback for our customers thanks to personalization, automation, and text-based invites.
Built to Scale Across Your Org
For orgs with hundreds of locations, Swell standardizes your approach to gathering employee and patient feedback as well as reviews.
Quick to Set Up, Easy to Use
Start seeing results in weeks, not months. We integrate with your EHR/PMS and provide automations and templates to get you feedback.
360-Degree Insights
From employee and patient feedback all the way to reviews and online reputation, Swell is one platform for the insights most crucial to practice success.
The Practice Experience Suite
Better feedback leads to better care, but you need both for sustainable growth. Our automated tools help you find a balance between steady growth and continual improvement to both patient care and employee engagement.
Send automated review invites to boost your reputation and simplify the process of reading and replying to them.
Create custom surveys that go out automatically. Learn how patients feel at each stage of the journey, then adjust as needed.
Get anonymous feedback from your employees to keep a pulse on satisfaction levels and learn how you can improve.
Swell FAQs
Swell (SwellCX) is a patient experience and reputation management platform built specifically for healthcare organizations. Founded in 2016 and headquartered in Holladay, Utah, Swell helps healthcare groups automate online reviews, collect patient and employee feedback, and turn experience data into operational improvements using AI-powered insights.
Swell helps healthcare organizations:
- Generate more high-quality online reviews automatically
- Improve visibility on Google and AI answer engines
- Measure patient satisfaction using NPS, CSAT, and custom surveys
- Capture employee feedback to understand morale and burnout
- Identify and resolve operational issues before they become negative reviews
All workflows are automated through healthcare system integrations, requiring zero staff involvement.
Swell does not publish fixed pricing because costs vary based on each organization’s needs. Pricing is tailored based on the number of locations, selected modules (Online Reputation Management, Patient Experience Insights, Employee Experience Insights, Ticketing), and overall organizational complexity.
This flexible, module-based approach allows healthcare organizations to pay for what they need today while scaling as they grow.
Swell is designed for fast, low-friction implementation. A dedicated customer success team handles the technical setup, integrations, and workflow configuration. Customers are guided through onboarding, review and survey campaigns are launched for them, and dashboards are configured based on organizational structure.
Most healthcare organizations are fully live within days, not months.
Swell provides U.S.-based support along with dedicated customer success managers. Customers have access to hands-on guidance during onboarding and ongoing support to help optimize workflows, interpret data, and expand usage over time.
Support is designed to feel like an extension of your internal team, not a ticket-only help desk.
Swell is built for multi-location healthcare organizations, including Dental Services Organizations (DSOs), Medical Services Organizations (MSOs), and specialty healthcare groups with 5–500+ locations.
Primary users include operations leaders, marketing leaders, patient experience teams, HR leaders, regional managers, and executive leadership.
Yes. Swell integrates with more than 100 EHR and practice management systems, including Dentrix, Open Dental, Ortho2 Edge, AthenaHealth, eClinicalWorks, Zenoti, NexHealth, Denticon, and others. These integrations automatically trigger review requests, surveys, and ticket workflows without staff effort.
Yes. Swell is HIPAA compliant and SOC 2 compliant, with healthcare-grade data handling, U.S.-based infrastructure, and secure workflows designed specifically for clinical environments.
Swell is different because it is built specifically for healthcare and designed to deliver measurable results at scale.
Schedule Your Demo Today!
We’ll offer some tailored ideas on how you can get more and better feedback for your practice.