Sierra Neurosurgery Group

The Challenge

Sierra Neurosurgery Group was receiving patient feedback through a previous platform, but they got very  few reviews on Google. Manual processes and a lack of EHR integration made review collection inefficient and limited visibility where prospective patients actually search.

“Very few [reviews] were published with Google.”

Why Swell

Swell differentiated itself through seamless EHR integration, stronger Google review performance, and highly responsive customer support. Expectations and timelines were clearly set and met, making the transition straightforward and predictable.

“The Swell team was proactive and professional.”

The Results

Results at a glance

• 1,000% increase in review response compared to prior platform
  
• Average Google rating of 4.92
  
• Improved NPS score across locations

With significantly more positive reviews appearing on Google, Sierra Neurosurgery Group achieved its primary goal: giving physicians clear, visible proof of the care they provide every day.

“Our physicians wanted to see more positive reviews across all of our locations on Google and that was accomplished.”