Utah Orthopaedic Specialists

The Challenge

Before Swell, Utah Orthopaedic Specialists received very few online reviews, and most of the feedback that did appear on Google skewed negative. With such low review volume, even a single unhappy patient felt amplified, creating stress for the team and failing to reflect the quality of care delivered each day.

“We were getting very few reviews and we were only getting negative Google reviews.”

Why Swell

Swell stood out for its ease of use, local support, and hands-on onboarding. Despite limited technical experience, the team felt fully supported through clear, step-by-step guidance. Setup was fast, intuitive, and required minimal staff time, allowing results to follow quickly.

“I am not very IT savvy and they explained everything so well to me, including giving me step-by-step instructions.”

The Results

• [Review volume increase]
  
• [Google star rating improvement]
  
• [Review engagement or response rate]

As positive reviews increased, the team’s mindset shifted. What once felt discouraging became motivating, with staff actively engaged and invested in improving patient feedback and online reputation.

“It’s like a game now, everyone is involved and invested in getting the better reviews.”

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